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Hotel security

5 reasons why you can trust safes in hotels

You can, of course, check us out, but rest assured that a properly managed hotel room safe by the staff will do its job very well. Hotel safes are devices that we as guests will be able to use safely if hotel managers follow the right procedures.

„Don't trust safes in hotels" from Niebezpiecznik.pl

Changing the master code should be something completely natural. As the author of the aforementioned article published by Niebezpiecznik.pl aptly points out, if a guest changes the factory master code in a safe, the hotelier will not be able to open it in an emergency, and more importantly, will not be able to absolve himself of responsibility. We change computer codes, card PINs, login credentials – the same principle applies to safes. What makes you believe that your belongings in a hotel are safe? Here are 5 pieces of evidence to support this

There are quite a few posts on the web revealing "master" codes for hotel safes. Some time ago, the Niebezpiecznik.pl web portal published a video of a Hartmann Tresore HS 420-02 hotel safe installed in a room of one of Warsaw hotels. A journalist of the portal filmed the opening of the safe with the so-called "master code", which, against our advice, had not been changed at the hotel before the safe was made available to guests.

The owner of the property receives a manual from us recommending that the factory "mastercode" should be changed. An article entitled "Don't trust safes in hotels" also appeared on the above mentioned portal. We would like to thank the author for publicising the problem and motivating hotel owners to change the master codes - not only in their own interest, but above all for the safety of their guests.

How does this look in practice?
1
Legal regulations
The liability of the hotel owner is significantly extended in legal regulations. It is based on the principle of risk, which means that the owner is responsible for the loss of things brought by guests to the hotel regardless of whether he is at fault for it. It can be up to 100 times the room rate, and in some cases is not limited.
2
Depository
Particularly valuable items should be deposited at the hotel and not kept in a safe in the room. Security-conscious hotel facilities provide their guests with safe deposit boxes which are constantly monitored or supervised by staff. They work similarly to bank deposits and the reception staff may access the deposit box only in the presence of the guest.
3
A secure safe in the hotel room
Despite the differences between the different models of hotel room safes, most of them have two modes of operation. The first for hotel guests, depositing things in the open safe and locking it with their own code. The second mode, for the attendant, allows the safe to be opened with a "master" code or emergency key in the event that the guest forgets the code. This mode also makes it possible to check the last operations carried out.
4
Hotel locks
Carrying a hotel room key in your pocket is not always convenient or safe. If the key is lost, the owner of the facility has to replace the lock on the door, which is troublesome and expensive. Therefore, many hotels have electronic hotel locks. The hardware and software create a system allowing to control access of guests and staff to individual rooms, including e.g. the car park, swimming pool, sauna, fitness room.
5
Key issue system
In some facilities, it is more and more common to see automatic key management systems that make it possible to issue and receive keys 24 hours a day, as well as to exercise permanent supervision over the circulation of keys in the hotel. The security of guests is not reduced, and thanks to this solution they can use their rooms outside standard hours without any problems. The hotel owner can limit the manning of the reception to the necessary minimum and also controls access to the common and technical areas of the hotel.
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